• Only one discount code can be redeemed per order ❗
• Discount codes are not valid for the purchase of digital gift cards 🎁
• Once your payment has been accepted, we unfortunately cannot add any more codes 🛑. Therefore, don't forget to redeem the discount code before completing your order ✅.

Please understand that, unfortunately, we cannot makeany changes to your order after it has been placed—such as changes to items, sizes, quantities, or delivery addresses. Once your order has been placed, no manual changes can be made.

💡 We recommend carefully reviewing all order details before finalizing your order to ensure a smooth process.

You should receive anorder confirmation via emailimmediately after your purchase.

If not:
🔍 Check yourspam folder
📧 Check whether anold or incorrect email addresswas entered during payment (e.g., PayPal)

❗️If you encountered a technical issue during checkout, please contact us at hello@cluelessmade.com – our team will be happy to assist you!

Please understand that we are unfortunately unable to make any subsequent changes to the shipping address on your order. Once we have received your order, we cannot make any manual changes.

💡 We recommend that you carefully review all order details before completing your purchase to ensure a smooth process.

No, we do not charge any fees for the accepted payment methods. ✨

We accept:

• Credit Card
• PayPal
• Klarna
• Apple Pay
• Google Pay
• Amazon Pay

With Klarna or PayPal, you can also pay by invoice or in installments with us. 📅

Don't panic! It can take some time for the shipping carrier to update tracking information ⏳ If your tracking hasn't updated for a long time, please check the following: Make sure your package isn't delayed due to an incorrect address. If your tracking hasn't updated for several days, your package is probably still on its way. However, if there is still no update after 6 business days, please contact our customer service via our chatbot so that we can help you as quickly as possible

Please check the delivery dates listed in your order; there may have been an error. If so, please contact us directly.

Please check the shipping information provided in your order, as there may have been an error. As soon as you see that your package is being returned to us, feel free to contact us by email. 📧

We work with DHL, GLS, Swiss Post, and Austrian Post as our shipping partners. Depending on the country you are in, the appropriate shipping partner will be selected.

We usually deliver within 2–5 business days. During sales, delivery times may be extended to up to 8–9 business days. Orders to Switzerland and Austria are usually delivered within approximately 10 business days.

In the event of a return, you will only be charged for the cost of the return label. These costs are determined by our shipping partners and vary depending on your location. They will be automatically deducted from your refund once the return has been processed. For the exact return costs, please click here

Yes, just make sure to include the order numbers in the return

You can easily return your items by submitting a return request through our Exchange & Returns Portal. Your request will be reviewed and approved or rejected by our team. Once approved, you will automatically receive an email with the return address.

Refunds may take up to 7 business days after your return has been received at our warehouse. 🕐 They will be issued via your chosen refund method.

You can request a return for all items that are in their original condition within 14 days via our exchange and returns portal. We do not accept items that have been worn or washed. You are welcome to try on items, just as you would in a store, but please handle them with care to ensure they can be returned.

Returns must be requested within 14 days of delivery, based on the tracking information in our returns portal. Once your return request is accepted, your 14-day return period begins. Returns received after the return period or not registered through our portal will be rejected and cannot be processed further.

In this case, the promotion or discount will no longer apply, and the retained item will be deducted from the refund amount.

Yes, you can return your items in any case, as long as you follow our return policy.

No, the return period for an exchange is no longer than for a return. The 14-day return period applies to both returns and exchanges.

Exchanges are typically processed and shipped within 8 business days of your return arriving at our warehouse 📦 You will receive an email with tracking information once your exchange is on its way to you